What is Primal State?

Hey, we are Primal State - a young, fast-growing health & well aging company from Berlin. Glow25 is now another very successful brand in the Primal family - a collagen company that is setting new standards in the well aging market. We have made it our mission to give people a vital and invigorating start to the day with high-quality nutritional supplements.

We may be a little biased, but we think we're really fun to work with. We are a remote-first team (our team members are currently spread all over Germany), for whom it is important to build deep bonds with each other despite the physical distance and, above all, to have a lot of fun at work.

And now you come into play! We are continuing to grow strongly and are looking for emphatic, smart and value-driven colleagues who can support us with their knowledge and their very own personality. We have big plans and want you to give your best!

This is where we need your support:

As the dutch speaking Country Manager you will have an essential impact on our future development and pull the strings for our market growth in Benelux. You will coordinate and act in the daily operations within the country, achieving optimum business performance ensuring operational compliance & efficiency. 

Acquisition & Sales 

• Engages in customer view/necessities activities (development of Campaigns & Events)     
• Organises strategic goals by gathering pertinent customer centric information (together with the HQ's Internationalisation team) 

Customer Support

• Operational monitoring and quality assurance of our Customer Support topics, to ensure a better customer satisfaction, loyalty and retention and to meet clients expectations.         
• Identify opportunities for account development / repeat business in conjunction with the HQ's Internationalisation team  
• Documentation: Manuals and Customer Support knowledge (work flow, pipes, performance & best practices)

Localisation 

• Assists in the translation and adaptation of content for the country activities 
• Suggests objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes (together with the HQ's Internationalisation team) 
• Enforces systems, policies, procedures, and productivity standards (local GDPR, legal & compliance)     

Team & Cross-department's communication

• Elaborates a Communication channel (to be defined) with HQ's Internationalisation team 
• Strong collaboration with different teams                 
• Orients & Direct (work transparency & comms) Team toward Glow25's Goals (granular, Q's and YOY plan - based in the Business Plan and long term goals)    

You have the following experience:

• You have 3+ years of experience in business development, market expansion, or similar roles within the startup, consulting or tech industry, with a track record of successfully growing businesses in Benelux.
• Experience in the areas of Brand Management, Marketing, Operations or Retail.
• You are a native and familiar with Dutch culture as well as the Dutch e-commerce landscape and consumer behaviour.
• Proven experience in managing P&L responsibilities, achieving and collaborating for the country's targets, and optimising profitability.
• Excellent communication skills in Dutch and English, both written and verbal. Additional languages are a plus (FR, DE, ES, IT, PL and others).

That's something you can look forward to:

• Flexible working hours in a remote-first company (within Germany).
• Unlimited access to cutting-edge courses on tech, business, leadership and mental/physical wellbeing through your Udemy account.
• Topnotch equipment, which we rent through Grover and have conveniently delivered to your home.
• A whopping 40% discount on our entire range in the store.
• 30 days vacation + the option to take up to 10 days unpaid leave - because sometimes you need a little time off.
• Company health insurance that includes reimbursement of additional benefits worth 600 euros per year (e.g. for visual aids, dental cleaning, etc.).
• Once you have passed your probationary period, we offer you a company pension plan with an annual allowance of at least 600 euros. And here's the thing: if you also pay into the pension yourself, you'll get another 20% on top.
• We don't want to brag, but we think a Kununu score of 4.8 is impressive. We love the fact that our employees are so happy with us and think it's something that should be shared!

Yay! You've made it this far!

If you're still reading now, there's a good chance we're a match. But there's one more thing on our minds: 

Dare to apply, especially if you're from an underrepresented demographic. Even if you can't tick all the boxes, we encourage you to apply anyway. We believe that a colorful diversity of perspectives and experiences makes a team stronger - and the stronger our team is, the better we can achieve our mission of helping people to have more energy in their everyday lives.